A patient satisfaction survey only works if it's quick enough to actually get answered. A Rating block records a CSAT, CES, or NPS-style score with one tap right in the email, and a low-score alert threshold flags a bad experience to your team immediately — before it turns into a public review somewhere else.
Treat this as a general satisfaction-survey pattern, not a substitute for whatever HIPAA-compliant infrastructure your practice already uses for anything containing protected health information — MailInApp isn't built or certified as one.
A score in one tap
A Rating block in CSAT, CES, or NPS style records the score the moment the patient taps — no page to load first — rolling into an average with trend over time so a single low score reads correctly as one data point, not the whole picture.
Catch a bad experience before it goes public
A configurable low-score alert threshold notifies your team immediately when a score comes in at or below it, giving you a chance to follow up before it turns into a public complaint elsewhere.
Room for more, if they want to give it
An optional short Form text field — "what could have gone better?" — sits right alongside the rating and still submits inline for a single page.
Timed to the visit itself
A recurring send with an audience filter like "visit completed 1-3 days ago" against your scheduling data source reaches each patient close to their own visit date, and only once per visit.
Getting started
Add a Rating block in the style that fits (CSAT, CES, or NPS) with a low-score alert threshold set, and an optional Form field for a written follow-up. Set up a recurring send filtered on days-since-visit so it goes out automatically.