MailInApp

Delete your MailInApp account

This page explains how to permanently delete your account in the MailInApp app (Android and iOS) and at mailinapp.com, operated by Digitload. Deleting your account removes it and its data from MailInApp. It cannot be undone. To delete only some of your data and keep your account, see Delete your MailInApp data.

How to request deletion

Option 1: In the MailInApp app

  1. Open the app and sign in.
  2. Open the menu and tap Settings.
  3. Scroll to Danger zone and tap Delete account.
  4. Open the confirmation email we send you and tap Delete my account.

Option 2: On the web

  1. Sign in at mailinapp.com.
  2. Go to Settings → Privacy & data and choose Delete account.
  3. Confirm from the email we send you.

Option 3: Without signing in

If you no longer have the app or can't sign in, enter your account's email address below. We'll email that address a confirmation link, valid for 24 hours. Your account is deleted when you confirm.

You can also email [email protected] from your account's email address. We respond within 30 days.

What is deleted

When you confirm, the following is deleted from our systems right away:

  • Your account and sign-in details (email, password, linked Google sign-in, two-factor settings)
  • Your profile, identity, settings, custom domains, and sender identities
  • Email projects, designs, templates, saved components, and uploaded images, media, and videos
  • Contact lists, data sources, segments, signup forms, subscriber preferences, and suppression lists
  • Responses, interactions, analytics, and revenue totals from your campaigns
  • Sends, schedules, journeys, calendar events, and API keys
  • Support tickets, mailbox addresses, mailbox threads, attachments, and connected email accounts
  • Courses, lessons, quizzes, memberships, subscribers, webinars, live sessions, and their chat
  • Store integrations and synced orders, carts, and products
  • AI copilot and assistant conversations, and AI assistant (MCP) connections
  • Team memberships, and your team's access to your account
  • Push notification registrations and emails received in the app

What is kept, and for how long

  • Crash reports (device model, OS version, app version, no name or email) stay in our error-monitoring service until they're deleted automatically, within 90 days.
  • Security and audit logs (who did what and when, not the content itself) are kept for 12 months after they're created to protect the service against fraud and abuse, then deleted automatically.
  • Abuse reports and copyright notices about your content, and messages you sent us through our contact form, are kept to handle safety, legal, and support matters.
  • Records we must keep by law, such as invoices or order and payment records, are kept for the period that law requires.
  • Data held by the businesses that emailed you. If you received emails from a business using MailInApp, your details in that business's contact list belong to them. Use the unsubscribe or "Correct or delete your data" link in their email, or ask them directly.

See our Privacy Policy for more detail.